General Return Procedures
Because customer satisfaction is paramount for our business, there is no restocking fee for items returned according to the procedures outlined below. We do ask that you please email us at email@example.com before returning any products.
We accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase. Shipping fees are not refundable. All magnets must be shipped in a box in order to comply with UPS and FedEx regulations. Please do not ship returns via USPS. Returns in an envelope or padded envelope will not be accepted.
Return refund processing can take 3-4 weeks, from receipt of the return, as all products are individually inspected for damage/use. Some of our magnetic products can be damaged due to mishandling. We do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear.
Custom orders are not eligible for return unless the products do not meet the original specifications.
Delivery Failure Due To Incorrect Address Provided
Please be sure to provide a complete and correct shipping address. Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges.
If you would like the order reshipped, you will be required to pay another shipping fee, as postage for returned items is not refunded by the carrier. Any shipments refused by addressee are also subject to shipping and return shipping charges.
All shipments that are received in visibly damaged condition must be reported to the delivery carrier at the time of receipt.
Damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier. You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.
In the event that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment.
Some of our products are very small and easily lost in packing materials, so please double check the contents of your box before initiating a claim. You should then contact us at firstname.lastname@example.org in order to discuss the shortage and replacement will be dealt with on a case by case basis and is subject to the sole discretion of BuyMagnets.com.